In their statement, Bolt asserted that they do not tolerate such behavior and confirmed that they had already taken action against the implicated driver.
“Bolt, as part of its zero tolerance to this type of behaviour, has suspended the mentioned driver from providing any further services on our platform,” Bolt stated.
Bolt continued by stating that they were actively engaging with the affected customer and expressed deep concern over the entire incident.
They assured their customers that they were committed to providing assistance during such situations.
“We remain committed to promptly addressing and continuously supporting our valued clients during such difficult moments. At Bolt, the safety of our drivers and passengers remains our highest priority. We remain committed to vigilance and swift response in handling such incidents,” Bolt tweeted.
What really happened?
In a video that has since gone viral, a female customer recorded her Bolt driver who had unzipped his trousers, thus exposing his manhood
Bolt, as part of its zero tolerance to this type of behaviour, has suspended the mentioned driver from providing any further services on our platform. 1/3
— Bolt Kenya (@Boltapp_ke) October 23, 2023
She appeared scared as she asked the driver why he was exposing himself, and she even requested to be dropped off at the next stop.
The customer was in the company of another lady, and she suggested that they alight since their driver was exposing himself.
The driver had no option but to rectify what he had done, and he complied with their request to drop them off immediately.
NTSA declines to renew Bolt’s license
The National Transport and Safety Authority (NTSA) declined to renew Bolt’s license, the popular taxi-hailing company, in response to ongoing protests by drivers who allege various violations of transport regulations.
The NTSA stated that they are taking this action due to a significant number of driver complaints, including concerns related to illegal booking fees and high commission charges.
In a formal communication addressed to Bolt, the regulatory authority outlined its decision, explaining that the license renewal process cannot proceed until the various issues raised by drivers and their representatives are adequately addressed and resolved.
The statement also expressed the NTSA’s willingness to revisit the renewal request once these concerns have been satisfactorily dealt with.
Among the key concerns raised by Bolt drivers are allegations of excessive commission charges and the imposition of illegal booking fees.
They also claimed that the company is not in full compliance with the Transport Network Companies (TNC), Owners, Drivers, and Passengers Regulation of 2022.
This move by the NTSA represents a significant development in the ongoing challenges between Bolt and its drivers and underscores the importance of adherence to transport regulations in ensuring the welfare and rights of drivers and passengers alike.